WORLD-CLASS CUSTOMER SUPPORT

Sophisticated therapy demands sophisticated support

Providing innovative therapies is only the beginning. At Ikaria, a multi-faceted infrastructure is designed around delivering our therapies, as well. We have created a myriad of services that healthcare professionals need and rely upon when they intervene in the most urgent situations.

 

INOtherapy® encompasses more than a drug

INOtherapy is a comprehensive offering which includes the drug, the proprietary delivery system, distribution, emergency supply, technical and clinical assistance, and quality maintenance. Additionally, INOMAX® (nitric oxide) for inhalation delivery systems are compatible with more than 45 makes of ventilators and anesthesia machines.1-4

 

We’re here any time you need us

Because your care of critically ill patients doesn’t stop at 5 o’clock, neither does our support. 

24/7/365 Clinical & Technical Support

  • Emergency technical, medical, and respiratory therapist support
  • Medical affairs assistance
  • In-service training
  • Technical support
  • Reimbursement services

 

24/7/365 Distribution Services & Support

  • Emergency deliveries in four hours in most cases
  • Seven regional service/distribution centers
  • Service and maintenance of all devices
  • Technical training
References
  1. Data on file. Clinton, NJ: Ikaria; 2009.
  2. Datex-Ohmeda, Inc. INOvent Delivery System Operational and Maintenance Manual.  Madison, WI: Datex-Ohmeda, Inc; 2000. Publication 1605-0014-000. 
  3. INO Therapeutics. INOmax DS Operation Manual. Clinton, NJ: INO Therapeutics LLC; 2002. Part No. 20003 Rev-02. 
  4. INO Therapeutics. INOblender Operation and Maintenance Manual. Clinton, NJ: INO Therapeutics LLC; 2001. Part No. 20004 Rev-01.